At a definable time and place Your Covered Product stops working normally and its usability or its safety is affected due to handling errors, liquid or external events that are unforeseen and unintentional.
Covered
- Screen Damage: Physical damage, such as cracking or breaking of the screen affecting the functionality of the covered Product and limited to parts needed to fix a cracked or broken screen and back glass such as glass /plastic screen, LCD and sensors fixed to the screen.
- Other Damage: any physical damage that can occur other than Screen Damage preventing access to the mobile device software or the ability to charge
- Cosmetic damage Shall mean non-structural damage that does not affect the functionality or operation of the device including but not limited to scratches dents and marks caused by normal wear and tear and/or general usage.
- Liquid Damage-Damage caused by the covered item being in contact with any liquid through spillages, damp conditions and natural Weather conditions.
- Motherboard Damage & Malfunctions
- Camera, Mic, Earpiece, Sensors, Speakers
- The maximum repair turnaround time is -30- days
Exclusions
- Repairs necessitated by intentional physical damage, negligence, misplacement, burglary, theft, corrosion, animal and insect infestation, misuse, abuse, and the act of nature including but not limited to earthquake, a storm of the typhoon, sand, water, flood, fire, and lightning.
- Damage caused by repair of non-authorized personnel.
- Damage resulting from power outage, power surges or dips, fluctuating voltage, improper voltage, or current.
- Damage to Batteries internal or external to the product.
- Failure to follow the manufacturer’s instructions.
- Any recovery or transfer of data stored on the products. .
- Device of which the serial number/IMEI were changed/Altered/ or removed.;
- Design, manufacturing or other faults in relation to the Product safety
- Cosmetic damage which does not affect the functionality of the Product such as scratches, dents, discoloration and small cracks;
